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Shipping Information

All domestic shipping in Mexico is provided by FedEx.

Selecting a SHIPPING METHOD

We use 1 or 2 day ship methods due to the perishable nature of our product.

During the checkout procedure, you will be asked what type of service you wish to chose. Based on the date you select, you’ll see all relevant shipping options with the expected transit time for each choice (for FedEx ONLY). If you want to change it, simply click on a different type of service.

Busy Holiday Seasons

United States Thanksgiving, Christmas, Valentine’s Day, Mothers Day and Easter are chocolate’s busiest seasons. Please allow more time by selecting earlier ship dates. (Allowing plenty of time gives you more delivery options, too – ship earlier to save overnight delivery fees!)

Busy holidays seasons and weekends is our high volume time and may be unavailable when selecting a shipping method during checkout. If there is a concern for your chocolates not arriving on-time, during our high season, you will be contacted by one of our sales representatives.

Address Verification

Please note that when shipping to a physical address, an accurate street address, suite/apartment number, company name (if applicable), and phone number is required to ensure proper delivery.

Check addresses before you start:

Correos de Mexico

USPS Zip Code Lookup

 

 

Warm Temperature Conditions

We are committed to delivering fresh chocolate in good condition, and include icepacks (without charge) when shipping to warm climates.

What you can do:

We urge you to select an OVERNIGHT delivery option if the temperature at your destination city is more than 21°C or 70°F. Please make every effort to notify the recipient that a package will be arriving.  We cannot be responsible for items left unattended or not sent overnight in warm weather.

Check temperature conditions worldwide: www.weather.com

Order Tracking

Once your order is shipped we’ll send you an email with tracking details.

You will then be able to track your package by going to the carrier’s website.

FedEx – www.fedex.com